Privacy Policy betx4 —
Your Data, Our Responsibility

1. Introduction

This Privacy Policy describes betx4's personal data management practices and applies to all members using the betx4 platform via betx4.app or its associated mobile app. By registering as a betx4 member, you consent to the collection and use of your personal data as outlined in this policy.

Betx4 operates in compliance with applicable data protection requirements in Malaysia, including the Personal Data Protection Act 2010 (PDPA). We take our responsibilities as a data controller seriously and are committed to ensuring your information is handled with full transparency and integrity.

If you have any questions about how we handle your personal data, the betx4 privacy team can be reached by email at [email protected] at any time.

2. Information We Collect

Betx4 only collects information that is strictly necessary to provide a safe, efficient and responsible service to members. The following are the main categories of data we collect:

Data you voluntarily provide when contacting customer support, completing feedback forms, or participating in promotional activities may also be retained to help us improve betx4's services.

3. How We Use Your Personal Data

Every use of your personal data by betx4 is grounded in a solid legal basis. We use your data for the following purposes:

• Account Management: Creating, verifying, and maintaining your member account, including KYC processes required by law.
• Transaction Processing: Processing deposits, managing withdrawal of winnings, and accurately recording all financial activity.
• Platform Security: Detecting and preventing fraud, money laundering, unauthorised access, and suspicious activity.
• Legal Compliance: Meeting the reporting and record-keeping obligations required by relevant authorities.
• Service Improvement: Analysing aggregated usage patterns to improve platform features, speed, and user experience.
• Communication: Sending important notifications regarding your account, promotions you have opted in to receive, and relevant policy updates.
• Responsible Gaming: Monitoring wagering patterns to identify potential gambling problems and offer appropriate support.

Betx4 does not use your data to make automated decisions that significantly affect your rights without appropriate human intervention. Where automated analysis is used in certain processes, you have the right to request a review by betx4 staff.

4. Data Storage & Security

The security of your data is betx4's top priority. We continually invest in security infrastructure to ensure your information is always protected.

• Full Encryption: All sensitive data is encrypted using AES-256 standards at rest and SSL/TLS 1.3 in transit.
• Layered Access Control: Only authorised staff with a genuine business need may access member personal data, and all access is recorded in an audit log.
• Two-Factor Authentication: betx4's internal systems require two-factor authentication (2FA) for all staff access to the member database.
• Regular Security Testing: We conduct regular penetration testing and security audits by independent third parties.
• Secure Backup: Member data is regularly backed up to separate, encrypted locations to ensure service continuity.

In the event of any security incident affecting your personal data, betx4 will notify you within 72 hours of becoming aware of the incident, in line with best practices in data protection.

5. Data Sharing with Third Parties

Betx4 does not sell, rent or trade your personal data to any third party for marketing purposes. Your data is only shared in the following limited circumstances:

• Trusted Service Providers: Companies that help us operate the platform, such as payment processing providers, identity verification services and cloud infrastructure providers, are bound by strict data protection agreements.
• Legal Requirements: Information will be disclosed to authorities when required by valid law, court order, or official investigation.
• Fraud Prevention: In cases of suspected fraud, certain information may be shared with the relevant financial institutions or law enforcement agencies.
• Game Partners: Limited technical data (such as anonymised session IDs) may be shared with game providers to ensure smooth and fair gameplay.

All third parties working with betx4 are required to meet data protection standards equal to or higher than those we apply ourselves. We conduct due diligence reviews on all vendors before any data sharing is permitted.

6. Use of Cookies

Betx4 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

You can manage and delete cookies through your browser settings. Please note that disabling essential cookies may affect certain features of the betx4 platform, including login session security.

7. Your Rights as a Data Subject

As a betx4 member, you have the following rights regarding your personal data, and we are committed to making it easy for you to exercise them.

To exercise any of the rights above, please submit your request by email to [email protected] using the email address registered to your betx4 account. We may need to verify your identity before processing your request.

8. Child Protection

Betx4 is a platform strictly for users aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.

9. Cross-Border Data Transfers

In operating the betx4 platform, your personal data may be processed or stored on servers located outside Malaysia. betx4 ensures that any such data transfers are carried out with adequate safeguards, including:

• Use of standard contractual clauses approved by the relevant data protection authority.
• Strict assessment of data protection standards in the destination country before any transfer is approved.
• Full encryption of all data in transit across borders without exception.

Betx4 does not transfer member data to any country that lacks an adequate level of data protection without appropriate additional safeguards in place.

10. Amendments to This Privacy Policy

Betx4 reserves the right to update this Privacy Policy from time to time to reflect changes in our data management practices, new legal requirements or service improvements.

When significant amendments are made, betx4 will:

• Updating the "Last Updated" date at the top of this document.
• Sending email notifications to all active members to inform them of key changes.
• Displaying a clear notice on the platform's home page for at least 14 days.

Continued use of the betx4 platform after the effective date of any amendment is considered your acceptance of the updated privacy policy. We encourage you to review this page periodically.

11. Contact Our Privacy Team

We welcome any enquiries, feedback, or concerns regarding privacy policy and personal data management at betx4.

• Email: [email protected]
• Live Chat: Available 24/7 via the betx4 platform — click the chat icon at the bottom right corner of your screen.
• Response Time: All privacy-related complaints are targeted to be resolved within 5 business days.